Orders Policy
Video Recording and Photos on Full Shipping/Packing Procedure
About Orders
1. **Business Days & Holidays**
All orders are processed and shipped from Monday to Friday, excluding federal holidays.
2. **Payment Methods**
We currently accept the following payment methods:
– Visa
– MasterCard
– PayPal
– Bank Transfer
3. **Order Confirmation Email**
After successfully placing your order, you will not receive a confirmation email immediately. Once we verify the order details, we will send you a confirmation email, typically within 12 hours. This email will include:
– Your order number (the same number displayed on our website after successful submission)
– Details of the products and corresponding prices
– Shipping charges (if applicable)
– Your shipping and billing information
– Shipping method
4. **Track Your Order**
Order information may not appear in the tracking system until the shipment has been processed. Please wait 24 hours after receiving your shipping confirmation email to track your shipment. To track your package, please visit your local post office’s website.
Return Policy
1.Policy Modification
AchieveRareShop reserves the right to modify or change this policy at any time without prior notice. Please ensure that you have read through all terms and conditions to avoid misunderstandings.
2. Cancellations and Refunds
You can confirm whether to cancel or return your order within 24 hours after the packing and detail video is sent. After this period, AchieveRareShop will not accept cancellations, refunds, or exchanges due to a change of mind. Regardless of the reason for the return, please adhere to AchieveRareShop’s return policy. Failure to comply with this policy may result in the denial of your refund or exchange request.
3. Quality Assurance
We will ensure that all items are in good quality and condition before shipping. Upon receiving your order, please record an unboxing video and inspect the items carefully to facilitate communication with our third-party suppliers. Do not accept any packages that show signs of damage.
4. Return Requests
We will only accept return requests and cover return shipping costs in the following cases:
(1) If we delivered the wrong products due to our mistakes. If the wrong products were delivered (not matching your order), you will need to return the goods in the same condition as received. We will issue a refund or ship the correct items. If only parts of the product are returned or if the returned items are in poor condition, we reserve the right to keep them and withhold payment.
(2) If we delivered damaged or defective items, return requests must be made within 3 days of receiving the goods. Please keep the unboxing video and provide clear photos of the defect, along with the tracking number of the package. Indicate the nature of the complaint, whether it’s a shipping issue or a problem with the goods themselves. Complaints made after this period will not be accepted.
5.How to Request a Return
(1) Please submit your return request within three business days of receiving the goods by emailing: achieverare999@gmail.com. In your email, please include:
– Your full name, address, and contact details
– Order Confirmation Number
– Items being returned along with a brief reason
– Photos of defective or incorrect items (if applicable). Please note that failure to provide these photos may result in the denial of a refund or exchange.
– Unboxing video
(2) We collaborate with beauty and perfume counter staff from around the world to deliver counter gifts to various countries. Sometimes, items will be shipped from the nearest cooperative warehouse based on your shipping address. The cooperative warehouse does not accept returned goods, and any returned goods will be destroyed.